Refund policy
Last updated: July 4, 2026
At AURI, we want you to feel confident in your purchase. If you are not completely satisfied, we're here to help. This Refund Policy outlines the conditions under which returns and refunds may be accepted.
Return Window
We offer a product-specific return window:
- Some products are eligible for returns within 30 days
- Others are eligible within 60 days
The exact return period applicable to your purchase will be clearly stated on the product page at the time of purchase. Requests made outside the specified return window will not be accepted.
Eligibility for Returns
- The item must be in its original condition
- The item must not be excessively used or damaged
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
- Gift cards
- Final sale items (if applicable)
- Products marked as non-returnable on the product page
How to Request a Return
To initiate a return, please contact us at info@vitaliabeautyshop.com and include:
- Your order number
- The reason for your return
- Photos (if the item is damaged or defective)
Our support team will review your request and provide further instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We may request photo evidence to process a replacement or refund.
Refunds
- If approved, your refund will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Shipping costs are non-refundable unless the return is due to our error.
Late or Missing Refunds
If you haven't received your refund, please take the following steps before contacting us:
- Check your bank account again
- Contact your credit card company
- Contact your bank, as processing times may vary
If you have done all of this and still have not received your refund, please reach out to us directly.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at info@vitaliabeautyshop.com.
Order Cancellations
Orders cannot be canceled once they have been processed or shipped.